Refund policy

Last Updated: October 30, 2026

At Caelvique, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the following return and refund policy.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and unused.

  • Products must be in their original condition without damage or alterations.

  • Original tags, packaging, and accessories should be included where applicable.

  • Proof of purchase or a valid order number must be provided.

2. Non-Returnable Items

For hygiene and product-quality reasons, certain items may not be eligible for return, including:

  • Items that have been worn, washed, or used.

  • Products damaged after delivery due to improper use or handling.

  • Items missing original tags or essential accessories, where applicable.

  • Personalized or custom-made products, unless defective or incorrect.

  • Products clearly marked as final sale or non-returnable.

3. How to Request a Return

To initiate a return, please contact our customer service team by email and provide:

  • Your order number.

  • The name or description of the item you wish to return.

  • The reason for your return.

  • Photos of the item, if it is damaged or defective.

Email: info@caelvique.us

Please wait for return approval and instructions before shipping any item back to us. Unauthorized returns may not be accepted.

4. Return Shipping Costs

For returns due to personal preference, such as a change of mind, incorrect size selection, or ordering the wrong item, customers are generally responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, please contact us with supporting details and photos. We will review the issue and provide an appropriate solution. Return shipping arrangements for these situations will be handled based on the circumstances.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 5–10 business days after approval.

Please note that the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping fees, if applicable, are generally non-refundable unless the return is due to an error on our part or another applicable circumstance.

6. Exchanges

If you need a different size, color, or style, please contact us before returning your purchase.

Exchanges are subject to product availability and approval. If the requested replacement is unavailable, we may offer another appropriate solution.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos showing the affected item. Our customer service team will review your request and help arrange an appropriate resolution.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible before it enters processing or shipment.

Orders that have already been processed or shipped may no longer be eligible for cancellation. For more information, please review our Order Cancellation Policy.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store Name: Caelvique
Email: info@caelvique.us
Phone: +1 (412) 883-6612
Address: 27 Mackin Ave, Pittsburgh, PA 15205-2216, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

Thank you for choosing Caelvique. We appreciate your support and look forward to providing you with a pleasant shopping experience.