Last Updated: October 30, 2026
At Caelvique, we understand that plans can change. We aim to make the order cancellation process as simple and clear as possible. Please review the following policy before requesting a cancellation.
1. Cancellation Timeframe
You may request to cancel your order before it has entered processing or fulfillment.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. We recommend contacting our customer service team as soon as possible if you wish to cancel an order.
2. How to Request a Cancellation
To request an order cancellation, please contact us by email and provide the following information:
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Your order number.
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The name used when placing the order.
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The email address associated with the order.
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A brief explanation of your cancellation request.
Email: info@caelvique.us
Our team will review your request and notify you whether the cancellation can be accepted.
3. Cancellation Confirmation
An order is not considered canceled until you receive confirmation from Caelvique.
If your cancellation request is approved before shipment, the order will be canceled and no further fulfillment will take place.
4. Refunds for Canceled Orders
If payment has already been collected, approved cancellations will be refunded to the original payment method.
Refunds are generally processed within 5–10 business days after cancellation approval. The actual time for funds to appear may vary depending on your bank or payment provider.
5. Orders That Have Already Shipped
Orders that have already been shipped cannot generally be canceled.
If you no longer wish to keep an item after delivery, you may request a return in accordance with our Return and Refund Policy. Eligible returns must generally be requested within 30 days of delivery and meet the applicable return conditions.
6. Changes to Orders
If you need to update your shipping address, contact information, size, color, or product selection, please contact us as soon as possible.
Changes can only be accommodated before the order enters processing or fulfillment. We cannot guarantee that requested changes will be possible once processing has begun.
7. Orders Canceled by Caelvique
We reserve the right to cancel an order when necessary, including situations involving product unavailability, pricing or listing errors, payment verification issues, suspected fraudulent activity, or inaccurate order information.
If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.
8. Contact Us
If you have questions or need assistance with an order cancellation, please contact us:
Store Name: Caelvique
Email: info@caelvique.us
Phone: +1 (412) 883-6612
Address: 27 Mackin Ave, Pittsburgh, PA 15205-2216, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
Thank you for shopping with Caelvique. We appreciate your understanding and support.